Privacy – Terms of Service

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Hardware Mercantile International, LLC. respects your privacy. All information collected on this site will not be sold or disclosed to unauthorized parties.

Shipping Policy

  • All orders are shipped FedEx Ground (Expedited shipping available at an additional cost)
  • Minimum order is $125
  • Residential addresses will pay a surcharge.
  • Free shipping on orders of $250 or more within the continental U.S.
  • C.O.D. charges are $15.00 per box. The number of boxes is determined by the size of the order. We always try to consolidate the order in as few boxes as possible.
  • Most orders are shipped within 24 hours (excluding weekends and holidays)
  • Claims for managed or missing goods must be called into our office within 10 days of receipt of goods.
  • All items are shipped from Margate , FL 33063
  • Backorders maybe cancelled at our discretion.

Return Policy

  • If you are not satisfied with your order for any reason, you may return it within 20 days for a refund or exchange providing merchandise is in original packaging and is in resalable condition.
  • Please call (800) 423-4712 for a return authorization.
  • A restocking fee of 15% may apply.
  • No returns on special order items, international shipments, or items purchased for hurricanes or other emergency situations.
  • The original shipping and handling charges (if applicable) are not refundable.
  • Customer is responsible for return shipping charges.
  • If the error is our fault (wrong item, defective, etc.) we will pay return shipping charges.

Employment Opportunities

Independent Sales Reps

  • Email your resume : cs@hmi4.com
  • Fax resume : (954) 532-6973
  • Attn : Human Resources

Terms

  • C O D ($15.00 Charging per box applies)
  • Co – op / Warehouse Billing Available